FAQ

Quick answers to common questions.

Why isn't the pre-order badge showing?

The product needs a Release date custom field with a future date. See Custom fields. Also check that Show pre-order badge is on in Theme settings > Product cards. If a product is sold out, the sold out badge shows instead.

Why is the Release calendar or Newest releases section empty?

Both read each product's Release date. The Release calendar shows products with a future date; Newest releases shows products whose date has passed. Products without a release date don't appear. If you chose a collection to search, the products must be in that collection.

Why isn't the price per pack showing?

The variant needs a pack count: either the Packs per variant field, or a line in Contents such as 24 booster packs. Variants with a single pack don't show it. On product cards, check Show price per pack in Theme settings > Product cards. See What's inside and price per pack.

Where do I change the What's inside list?

In your admin, open the product and edit Contents under Metafields, or click a variant to give it its own list. You can also type a list into the What's inside block in the theme editor. See What's inside.

The countdown isn't showing on my store.

The Release countdown needs a product with a future Release date, or a date entered in the section. In the theme editor a sample countdown shows until you set one, but customers only see a real countdown.

How do I make a dropdown menu?

Drag a menu item onto another item in Online Store > Navigation. Three levels make a wide dropdown with columns. See Menus.

How do I sell graded cards with different grades?

Use the graded product template with options for the grading company and grade. Each variant is one slab with its own price and certificate number. See Graded slabs.

Card tilt looks odd on my photos.

Tilt works best when a card or slab photo is cropped to the card edges with a plain or transparent background. You can turn tilt off in the section's settings, and it never runs for customers who prefer reduced motion or on touch screens.

Can I show a section on mobile only?

Yes. Most sections have a Show on setting: desktop and mobile, desktop only, or mobile only.

How do I show best sellers?

In your admin, sort a collection by Best selling, then choose that collection in the Featured products section. Turn on Show rank numbers to add #1, #2 and so on.

Text on my hero image is hard to read.

Raise the overlay slider in the hero section or banner, choose a photo with a calm area behind the text, or switch to the layout with text beside the image.

How do I update the theme?

When a new version is available, Shopify shows it in Online Store > Themes. Updating adds the new version as a draft with your settings and content copied across, so you can preview it before publishing.

Still stuck? Contact support.